• When does the money arrive to Mexico?

Once the financial institution sends the money, it will be available the next bank business day no later than 2:00 p.m. (Central time).

 

• Is there a maximum amount you can send or receive?

Directo a México does not have a maximum amount per transaction; the financial institution that originates the payment in the US may establish an amount limit, as well as the fee. The amount limit for the beneficiary is defined by the level of operation of the account that the beneficiary opens in Mexico.

​

• Does the exchange rate depend on the sent amount?

No matter the amount you send, you will always receive the best exchange rate on the market.

​

• What exchange rate is used?

The most competitive exchange rate is applied for this type of transfers, which takes as a reference the FIX or "interbank exchange rate" that Banco de México determines and publishes on the day the money is deposited in the beneficiary account in Mexico.

​

• What is L@Red de la Gente?

It is a commercial alliance between Banco del Bienestar and 159 Popular Savings and Credit Societies, which together make up the largest financial network in Mexico, with more than 2,400 branches with presence in more than 930 municipalities throughout the country. For more information visit www.lareddelagente.com.mx. Through L@Red de la Gente you can receive payments from Directo a México in an easy, fast and secure way.     

​

• What are the fees?

Customers pay a fee of about 3 USD, depending on the originating financial institution, while the beneficiary receives the FIX exchange rate of the day minus a 0.21% fee. The latter without considering any cost for ATM withdrawals.

 

 

• I want to send money to Mexico. Do I need to have an account with a financial institution?

Yes. You need to have an account with any financial institution in the United States participating in Directo a México to make transfers. Similarly, the beneficiary must have an account with a participating financial institution in Mexico.

 

• What institutions participate in the service?

You can find the institutions in the United States and Mexico where you can open accounts to use Directo a México here .

​

• What is CLABE?

It is the Standardized Basic Code (CLABE), an 18-digit number assigned to each bank account in Mexico to identify the account to which the money will be sent to make sure it reaches the person you want. Unlike the debit card number associated to the account, this number does not change.

​

• What information do I need to open accounts in the United States?

Guide to opening an account at a bank or credit union.

 

 

• Until what date can I send money through the Directo a México program?

Transactions can be initiated through November 20, 2026.

 

• What other options do I have for sending money to Mexico?

The discontinuation of the program does not affect other market alternatives for sending money to Mexico. To identify the option that best suits your needs, users may consult public comparison tools such as the "Quién es Quién en el envío de remesas" (Who's Who in Remittances) portal issued by Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros (CONDUSEF). This specific resource provides comparative data on various participating institutions. Please note that users are responsible for evaluating all available options and making their own informed decisions.

 

• Why is the Directo a México system being discontinue?

The decision to conclude the Directo a México program was made by the Federal Reserve Financial Services following an evaluation that identified a decrease in transaction volumes, reflecting evolving market needs. Both central banks remain committed to ensuring this transition is managed safely and efficiently for all users.

 

• What happens if a payment is not completed and a return is instructed after the closure date?

While the service will stop accepting new operations starting November 21, the system will remain capable of processing returns through December 11, 2026. This ensures that all pending transactions are fully settled.